At the beginning of 2010, we went through an exercise that required us to take a close look at our best customers and provide reasons for why they were doing business with us. After a while, we started to notice that three distinct groups naturally formed: experience enjoyers, overwhelmed overachievers and trust seekers.

Experience enjoyers like the personal interaction side of our business. They learn our guys’ names and form relationships with our people. They see us as an opportunity to upgrade themselves, either by integrating our people alongside theirs, using us for training, or calling on us for jobs that they don’t necessarily want to “experience.” This group also uses us to find answers to their problems. We rarely implement a solution that has already been determined. Instead, we work with individual customers to find solutions for them.

When customers ask for specific people or call us with comments like “I love that guy,” we know that they are experience enjoyers. They genuinely like being around Maddox people at all levels. Whether we are helping them through a difficult issue or carrying out a routine task, these customers are enjoying the whole Maddox experience.

Are you an experience enjoyer? If you have never truly enjoyed working with a contractor, contact us to learn more about the Maddox difference. We’ll show you that working with a contractor doesn’t have to be a benign or unremarkable experience. It can be smooth running, professional and fun all at the same time.

(Stay tuned to our blog for more on overwhelmed overachievers and trust seekers.)